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Your property will be listed on all major websites where renters seek homes, such as Zillow, Realtor.com, Trulia, Rent.com, Apartments.com, Hotpads.com, Zumper, RentalSource, and more.

We will attempt to secure a minimum 12-month lease.

Before signing a lease, we perform a 3rd party background screening for all adult applicants 18 years of age and older for the following: credit score, credit history, criminal records, sex offender registry, and eviction filings. We also verify ID, income, employment, and any previous rental history.

Yes, providing we are managing the property. If during the first lease term, the tenant must be evicted within the first 6 months, we will place a new tenant for a fraction of the new leasing fee.

People love pets. Tenants love pets. The majority of tenants have pets. We encourage you to be open to pets. That being said, this is your property, your investment. Depending on the route we go, it could impact how soon we secure a tenant.

The tenant pays this. It is usually equal to one month’s rent. We hold the security deposit in our state-audited brokerage trust account for the duration of the lease. This deposit can be used as collateral if the tenant damages the property, fails to pay rent, or fails to comply with other terms and conditions in the lease.

Absolutely not. All fees are disclosed in writing.

We collect the rent. Rent is due on the 1st day of each month. We hold back the monthly management fee from rent collected and then send you your rent via direct deposit within 5 business days.

This is your responsibility. Typical repairs include issues related to: AC, furnace, appliances, plumbing (minor repairs), etc. You’ll pay an initial one-time deposit of $375 towards your maintenance escrow for needed repairs and emergencies if or when they arise, which is refilled as needed from the monthly rent and refunded to you if the management agreement is ever terminated.

Nothing. We do not charge nickel-and-dime fees for maintenance coordination or mark up the cost of maintenance/repairs. We use reputable 3rd party vendors only.

We authorize needed repairs that cost no more than $375. If repair costs exceed this amount, we will contact you to discuss a plan of action and gain approval on a resolution unless it’s an emergency or poses a threat to the property or tenant.

Yes, we will ask you for a list of preferred contacts and can reach out to them first, depending on the situation and their level of expertise. However, if any preferred contact cannot help us maintain a high quality of living for the tenant, or if we feel they pose a risk to the property, we will use our trusted vendors instead.

If a needed repair is clearly the tenant’s fault, we will charge the tenant. If they fail to pay, it will be deducted from their security deposit.

In the unlikely event this happens, the security deposit may be sufficient to cover the costs. If not, you are responsible for any additional repair costs but can sue the tenant in small claims court backed by our move-in/move-out inspection forms and videos as evidence.

The tenant typically pays all utilities not covered by an association. You pay the mortgage, property insurance, and association dues.

Thorough move-in and move-out inspections are documented in writing along with video. One free inspection every 12 months during tenancy is available upon request.

Yes, you’ll need to switch your property insurance to a Landlord Policy vs. an Owner-Occupied Policy and add us as Additional Insured on the policy since you are hiring us to perform services on your behalf. Our insurance and general liability policies do not cover claims against matters arising from the home itself. We ask that your liability coverage be extended to cover us since we are now sharing in the risk.

We require three copies of all property keys (two for tenants, and one for us). We also require all exterior doors be accessible using just one key, if possible. Each time a new tenant is placed, we’ll coordinate a property re-key for the safety of the new tenants which will be paid from your maintenance escrow.

Yes. The state of Missouri does have laws surrounding a tenant’s “Right to Quiet Enjoyment”, so any visits have to be scheduled at least 24-48 hours in advance and cannot invade the tenant’s privacy (stay away from personal property within the premises).

The tenant is. However, the owner does reserve the right to perform these tasks themselves or have us contract the work. This is common if you want to control the quality of maintenance and upkeep of the property.

You can, and we can help you sell (and buy) properties, but it is not recommended, for a long list of reasons.

Yes. Once your property is leased, we’ll send you an invite to log in to our online landlord portal.